FAQs

How can I get in contact with Oz Life Balance?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?

All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.

Are your products safe to use?

Yes, all our products are carefully designed and tested to ensure they are safe for use. However, it’s always recommended to consult a healthcare professional if you have specific health concerns or conditions before using any new therapy products.

How do I know which product is right for me?

Each of our products serves a specific purpose, whether it’s reducing pain, improving sleep, or promoting healing. We recommend reading the product descriptions carefully and considering your health needs. If you’re unsure, feel free to reach out to our team for personalized recommendations.

Can I use multiple products at once?

Yes, many of our products can be used together to enhance overall wellness. For example, using a decompression back belt while also utilizing red light therapy can help address multiple areas of discomfort or tension simultaneously.

Do you offer discounts or promotions?

We occasionally offer special promotions and discounts. Be sure to sign up for our newsletter to stay informed about upcoming sales and exclusive offers.

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia wide.

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

What currency is the store in?

All products displayed on our website are in AUD.

Can I change or cancel my order after it's been placed?

Once an order is confirmed, we process it quickly to ensure fast delivery. If you need to make changes, please contact us as soon as possible, and we will do our best to assist. Unfortunately, once the order has been shipped, we cannot make changes.